Penjelasan PETRONAS kepada Saya (PR)
Pernah dapat SPAM dari PTRONAS kan?Inilah penjelasannya. Nik sajala nak hantar e-mail through Petronas trus, kononnya nak tengok reply daripada PR ptronas ni sebagaimana yg Nik cuba hantar dulu kepada Hong Leong Yamaha.
Zas!
Good day, Sir / Madam,
Good day, Sir / Madam,
Thank you for writing to Mesralink.
With reference to your feedback, we would like to confirm that there is a scam using PETRONAS name currently going around.
PETRONAS wishes to inform that neither PETRONAS nor any subsidiary within its Group of Companies has conducted or authorized such promotion with HSBC BANK LONDON in any prize redemption schemes and appeals to the public not to respond to the email.
This advice also extends to all e-mail or short message service (SMS) communications using PETRONAS' name in other promotions, prize redemption schemes, lucky draws or contests.
The scam e-mail does not originate from Malaysia and the contact number provided in the e-mail is not a Malaysian number, which are tell-tale signs that should ring the alarm bells and raise suspicion on the part of the recipient of the e-mail.
PETRONAS has communicated with the authorities as well as Malaysian Communications & Multimedia Commission (MCMC) which is the regulator for the communications and multimedia industry in Malaysia.
MCMC has also issued statements regarding the scam. The Commission has also advised the public to lodge complaints at its Complaints Bureau (Tel: 1-800-888-030; Email: aduanskmm@cmc.gov.my; Fax: 03-8688 1880).
Thus, we would like to suggest you to:
a) Ignore/delete the e-mail
b) If you receive a call instead, end the call as soon you can
c) Do not provide any personal information, particularly your bank or banking account details
d) Do not transfer any money to unknown accounts if you are requested to do so
e) You may lodge a report with the Police and/or with the MCMC
f) You may also lodge a complaint with your cellular service provider
g) Share the information with family and friends to create more awareness
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Dear valued customer,
You have recently contacted our customer service department. Please take a moment to complete this short survey to tell us about your experience. Your feedback will be used to improve our service and will be kept confidential. This survey will take approximately 2 minutes to complete.
My Agent Code is 100004. Please copy the Agent Code and click this link : https://www.surveymonkey.com/s/Mesralink_Complaint
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Do not hesitate to call at 1-300-88-8181 or email at mesralink@petronas.com.my if you have other queries.
Thank you and regards,
Debbie
Mesralink
Customer Service Centre (Retail)
PETRONAS Dagangan Berhad, Level 25 Tower 2, PETRONAS Twin Towers
Kuala Lumpur City Centre, 50088 Kuala Lumpur.
Contact no : 1-300-88-8181 / Fax : 1-300-88-8383
THINK GREEN, Please consider the environment before printing this mail. REDUCE, REUSE, RECYCLE, REPAIR.
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